Return Eligibility
Bitminers accepts returns within 20 calendar days from the date of delivery.
To be eligible for a return:
The item must be in its original condition.
The item must not show signs of misuse, physical damage, or unauthorized modification.
All original packaging, accessories, and included components must be returned.
Proof of purchase is required for all return requests.
Return Shipping
Bitminers covers the cost of return shipping for eligible returns.
Customers will receive instructions from our support team on how to proceed with the return shipment. Items should not be returned without prior authorization.
Non-Returnable Items
The following items may not be eligible for return:
Products damaged due to improper installation or electrical misuse
Modified or altered equipment
Items returned beyond the 20-day return window
Any return that does not meet eligibility requirements may be declined.
Refund Process
Once the returned item is received and inspected, customers will be notified of the approval or rejection of the refund.
If approved, refunds will be processed within 7 business days.
Refunds will be issued to the original payment method used at checkout.
Processing times may vary depending on the payment provider or financial institution.
Inspection & Verification
All returned products are inspected to verify condition and eligibility before a refund is issued. This inspection ensures compliance with warranty and return standards.
Exchanges
If a product arrives defective or damaged during shipping, customers should contact Bitminers support within 48 hours of delivery. Supporting documentation, such as photos, may be required.
Eligible cases may qualify for replacement or refund following inspection.
Important Notice
Bitminers does not guarantee mining performance outcomes. Returns are based solely on product eligibility criteria outlined above and not on market conditions, mining difficulty, or profitability expectations.
Contact Information
To initiate a return request, please contact our support team.