This Warranty Policy outlines the terms and conditions regarding warranty coverage for products purchased from Bitminers.
By purchasing from Bitminers, you agree to the terms outlined below.
1. Limited Warranty Coverage
Bitminers provides a 30-day limited warranty from the date of delivery unless otherwise stated on the product page.
This warranty covers:
Manufacturing defects
Hardware malfunction under normal use
Factory-related component failures
The warranty applies only to the original purchaser and is non-transferable.
2. What Is Covered
During the warranty period, Bitminers will, at its discretion:
Repair the defective product, or
Replace the defective product with the same or equivalent model, or
Issue a partial or full refund if repair or replacement is not possible
Warranty service applies only to defects that occur under proper installation and normal operating conditions.
3. What Is Not Covered
This warranty does NOT cover:
Damage caused by improper installation
Electrical surges or incorrect voltage input
Water damage, fire damage, or environmental damage
Physical damage or mishandling
Unauthorized modifications or repairs
Overclocking or improper firmware adjustments
Damage caused by third-party hosting facilities
Normal wear and tear
Mining profitability, performance changes due to network difficulty, or market fluctuations are not covered under warranty.
4. Warranty Claim Process
To submit a warranty claim:
Contact Bitminers Support within the warranty period.
Provide your order number and proof of purchase.
Submit photos or videos showing the issue (if requested).
Once approved, customers will receive instructions for returning the product for inspection.
Do not ship items without prior authorization.
5. Return Shipping for Warranty Claims
If the warranty claim is approved:
Bitminers will cover the cost of return shipping for eligible warranty cases.
If the issue is found not to be covered under warranty, the customer may be responsible for return shipping costs.
6. Inspection & Evaluation
All returned products are inspected and tested.
If the issue is confirmed as a manufacturing defect, warranty service will be provided.
If no defect is found or damage falls outside warranty coverage, the product may be returned to the customer without repair or refund.
7. Replacement Units
Replacement products:
May be new or refurbished
Carry the remainder of the original warranty period
The warranty period does not restart upon replacement.
8. Limitation of Liability
Bitminers shall not be liable for:
Loss of mining revenue
Loss of profits
Downtime losses
Indirect or consequential damages
Total liability under this warranty shall not exceed the original purchase price of the product.
9. Manufacturer Warranty
Some products may include a manufacturer warranty beyond Bitminers’ 30-day limited warranty. Where applicable, customers may need to work directly with the manufacturer after the Bitminers warranty period expires.
10. Disclaimer
Except as expressly stated in this policy, products are provided “as is” without additional warranties, express or implied, including warranties of merchantability or fitness for a particular purpose.
11. Contact Information
For warranty assistance, please contact our support team.